Policies & Fees

Guests should arrive 30-minutes prior to the start of their treatment and not exceed relaxation time of three hours after. 


Demand for spa services is high, especially on weekends and holidays.  We highly recommend appointments be made several weeks in advance.  Resort guests are encouraged to make spa appointments at the time lodging is reserved to ensure desired service times.

We strive to ensure guests have a five-star spa experience which includes ample places to sit and enjoy the spa’s relaxation areas without overcrowding.  The service requirements provide ample guest flow on our busy days. If time is limited, you may consider reserving spa services on a Friday or Sunday during your weekend stay which offers the option to purchase one spa service per person. Minimum requirements are:

Saturdays and Select Holiday Dates, November through April: The American Club® and Inn on Woodlake guests—two services* per person. Carriage House guests—complimentary spa use with one service*. Applies to Saturdays November through April, and the following holidays: February 14–15, 2021; November 25–26, 2021; December 24, 2021–January 2, 2022

Saturdays and Select Holiday Dates, May through October: The American Club and Inn on Woodlake guests—one service per person plus usage fee. Carriage House guests—complimentary spa use. Applies to Saturdays May through October, and the following holidays: May 30–31, 2021; September 5–6, 2021; October 10-11, 2021

For Guests of the Carriage House: Use of spa amenities is complimentary after your 4pm check-in through your noon checkout. Use of the spa on Saturdays requires a minimum purchase of one service per person November through April. Additional holiday service restrictions apply.

For Guests of The American Club® and Inn on Woodlake
Monday–Thursday: Use of spa amenities requires the purchase of one spa service per person, per day. 
Friday–Sunday and Holidays: Use of spa amenities requires the purchase of two spa service per person, per day. 

For Non-Hotel Guests:
Monday–Thursday: Use of spa amenities requires the purchase of one spa service per person per day with a spa usage fee off $50 per person. This fee is waived if two or more spa services per person, per day are purchased.  Friday–Sunday and Holidays: Use of the spa requires a hotel stay.

Weekday service(s) Monday–Thursday, defined as a 25-, 50- or 80-minute service. (25-minute services excluded select holiday dates)
Weekend service(s) Friday–Sunday, defined as a 50- or 80-minute service.

Kohler Waters Spa believes in maintaining a safe, friendly and quiet environment for both our Spa guests and staff.  For this reason, the following actions are prohibited at the Spa:

•    Talking on cell phones
•    Use of camera feature in the locker rooms, treatment rooms and lower level relaxation areas.

Please remember that all Kohler Spa therapists and other staff are experienced professionals here to provide you the highest level of service. We ask that in return you treat them with the same respect they will extend to you and refrain from any inappropriate actions, requests, or comments that may be viewed as harassing or intimidating.  It is our goal to ensure all services are performed in a professional environment.

Failure to act in accordance with Spa Etiquette may lead to not being welcome at Kohler properties.

Spa amenities include:
•    Use of men's and women's respite rooms, each with lockers
•    Relaxation area
•    Showers
•    Plunge pool, whirlpool, steam room and sauna
•    Use of plush robe and sandals
•    Relaxation pool with waterfall
•    Rooftop deck with coed whirlpool and fireplace
•    Comfortable lounge areas
•    Complimentary snacks and beverages

All guests must be at least 16 years of age to use Kohler Waters Spa services.

Guest rooms are conveniently located above Kohler Waters Spa. Room amenities include use of Kohler Waters Spa based on seasonal policies, continental breakfast, private guest check-in and concierge services as well as afternoon and evening refreshments. Guests of the Carriage House are encouraged to change into their robes in the comfort of their rooms prior to their visit to the spa. Please leave all personal items in your room.

As a courtesy to all spa guests, cancellations must be made 24 hours in advance of your appointment time. Failure to do so will result in the full-service rate charged to your account. If you are running late, a phone call is always appreciated. We will reschedule your appointment, if possible. If we are not able to reschedule your appointment time, your services will begin as previously scheduled. Your arrival time will determine the length of your treatment time, which will end as scheduled, so the next guest may begin promptly.

For your convenience, a 20% service gratuity will be added automatically to service fees at check-in and can be adjusted at any time.  No additional gratuities are expected or necessary. The service gratuity is comprised of a 16% gratuity and 4% service fee.

We welcome groups. For a group of five or more desiring spa services and activities, please contact the Kohler Waters Spa Group Coordinator at 920-451-2329. Some date restrictions apply.