Group Director of Lodging – Kohler Co.
Her promotion in April 2016, brings the responsibility of The American Club; the Inn on Woodlake; the Old Course Hotel in St Andrews, Scotland; and Lodge Kohler which will be adjacent to Lambeau Field in Green Bay, Wisconsin. At these iconic locations, Christine is responsible for Lodging, Food and Beverage, including Operations and Culinary, Resort Reservations & Telecommunications, Group Sales, Leisure Sales and Revenue Management for all of Destination Kohler. A key strategic focus for Loose is sustaining/improving ratings and delivering a consistent level of service throughout all businesses, while ensuring the services and facilities reflect Five-Diamond and Five-Star luxury and quality standards.
Before joining The American Club and Inn on Woodlake Hospitality Team, Loose had been Manager - Customer Service & CRM – Plumbing Americas. In that time, she managed over 1 million end customer contacts per year, who required customer service for both the Kohler and Sterling product line. In addition, she was responsible for the Plumbing Customer Relationship Management database.
Loose has been with Kohler Co. for more than 14 years. During this time she has completed both the Kohler Leadership Forum and Kohler Leadership Development Program. In 2016, Loose participated in the Global Leadership Program, a senior executive development program focused on cultivating leaders who can envision, inspire and successfully deploy global growth strategies. She has also been part of the Kohler NXT committee and a member of the Leadership Advisory Board since its creation in 2009. Loose is a certified Inside-Out Coaching facilitator, and currently sits on the Board of Trustees for both Silver Lake College and St. Norbert College. She recently completed a 1-year term on the Board of Directors for the Wisconsin Hotel & Lodging Association.
She holds a Bachelors in Mathematics from St. Norbert College and a MBA from Keller Graduate School of Management. She completed the General Managers Program, Hotel Revenue Management Program and Food & Beverage Management Program at Cornell University. She resides in Cedar Grove with her husband Bob and has two children in college.
Director of Wellness & Kohler Waters Spas
Garrett Mersberger has been in the Hospitality industry for more than 18 years. Working for both Kohler Co. and ClubCorp, Mersberger has managed multiple businesses and gained extensive knowledge in the health, wellness and private club sectors of the industry.
As Director of Wellness & Kohler Waters Spas, Mersberger oversees the Kohler Waters Spa at The American Club, Kohler Waters Spa in Burr Ridge, Illinois, Kohler Waters Spa, Green Bay, Wisconsin, and the Kohler Waters Spa at the Old Course Golf Resort and Spa, St. Andrews, Scotland. The Kohler Waters Spa portfolio of Spas is known for its innovative water services and Five-Star customer service worldwide. The Kohler Waters Spa located in Kohler, Wisconsin is one of only 47 Five-Star spas in the world.
In addition to these roles, Mersberger speaks at several different Spa Conferences around the world and currently serves as Chairman of the International Spa Associations (ISPA) Board of Directors. Mersberger was elected to the ISPA Board of Directors in February 2016 and served as Secretary/Treasurer of the Board throughout 2017. ISPA is recognized worldwide as the leading professional organization and voice of the spa industry.
DIRK WILLIS, PGA
GM & Group Director of Golf – Kohler Co.
Dirk Willis is responsible for ensuring the global golf businesses for Kohler Company lead the industry in terms of service levels, guest experience, recognition and profitability. Willis initially joined Kohler Co. in 1994 after a brief career in hotel management. During his Kohler career, he has served in several management capacities including Tournament Manager for the 1999 National PGA Club Professional Championship, Head Golf Professional at Whistling Straits and PGA Director of Golf Operations for Destination Kohler. Prior to his current position, he most recently was Vice President of Golf, for Irvine Company Resort Properties in Newport Beach, California.
Willis has been an active member of the management and executive teams for every Kohler golf championship. A former PGA National Award Winner, Willis holds an M.B.A. from Marquette University, as well as certificates in executive management from Northwestern University – Kellogg School of Management and hospitality management from Cornell University.
• PGA Class “A” Member since 1999
• Vice President — Golf Coaches Association of Wisconsin
• 1995-1997 Andersen Consulting World Championship of Golf Corporate Patron Tournament Events Coordinator
• 1998 U.S. Women’s Open Chairperson Golf Carts and Corporate Patron Golf Events
• 1999 PGA National Club Professional Championship-Championship Director
• 2004 PGA Championship Executive Committee Member
• 2007 U.S. Senior Open Executive Committee Member
• 2010 PGA Championship Executive Committee Member
• 2012 U.S. Women's Open Executive Committee Member
• 2015 PGA Championship Executive Committee Member
• 2020 Ryder Cup Executive Committee Member