The American Club Safety Information

General Property Information

  • Enhanced Cleaning protocols using chemicals recommended by the CDC for social spaces and all functional areas, specifically focused on high touch surfaces. 
  • Public spaces like the lobby arranged to encourage and support proper social distancing as recommended by CDC  
  • Comprehensive hygiene and cleaning standard operating procedures and training for all staff members
  • Sanitizer stations available throughout the hotel   
  • All employees and guests will be requested to practice safe, six-foot social distancing from other groups, specifically while standing in lines, using elevators, or moving about the property.  Our associates will observe and offer reminders when needed for the safety of everyone.   
  • All staff members will take part in training that outlines expected protocols including personal protective equipment, social distancing, hygiene, and active sanitization operating procedures.   
  • Turn down service is available by request

**We continue to monitor CDC recommendations and state protocols to ensure our guest and staff members safety**


Guests

  • To provide the safest and most gracious experience, guests at all Destination Kohler properties will be required to wear facial coverings or masks in all indoor public areas. Facial coverings and masks must cover both mouth and nose.
  • Temperature checks prior to hotel check in for all guests
  • Modified check-in and check-out process to reduce guest and staff contact
  • Follow all suggested signage of social distancing and occupancy guidelines, such as limiting the number of guests in an elevator at one time    
  • All guests receive a one-time use all-inclusive curb side menu of Destination Kohler dining options
  • All Destination Kohler activity information and Kohler Home purchases including spa items available on in-room tables
  • Arrival and Departure and Luggage Assistance
  • Temperature checks for guests as they arrive, prior to entering the hotel lobby. 
  • Employees will not open doors of taxis, buses or cars
  • Guests will enter the resort through doors that are manually operated by an employee or propped open
  • Guest who request bell service upon arrival or departure will be assisted with luggage and bell carts that are sanitized after each guest use.  


Transportation and Valet

  • Temperature checks for guests as they arrive by our guest services team
  • Modified check-in and check-out processes to reduce guest and staff-member contact
  • Visual awareness of social distancing
  • Cloth face coverings offered to all guests to wear should they choose
  • Breakfast buffet replaced by 3 breakfast options delivered at the guest’s time of choice. Options include hearty, healthy (with or without protein) or vegetarian


Transportation and Valet

  •  Valet service is suspended until further notice; however, luggage assistance is available for both departure and arrival.

  • All guest transportations vehicles will be sanitized between each transportation. With seating capacity limited to approximately 50% due to social distancing requirements, please note transportation times may be slightly extended. Every other seat will be available.

  • All associates will wear CDC suggested personal protective equipment
  • BMW Transportation will be limited to 2 passengers and a driver. Driver will have personal protective equipment and sanitize following each transport
  • Hotel guests may use the main entrance at the front of hotel for check in and will be directed to self-parking options.  
  • Bellmen will remove guest luggage from vehicle and deliver to guest rooms 


Guest Room Housekeeping

  • All unnecessary items removed from rooms such as decorative pillows, paper and pens.
  • Three levels of housekeeping service will be offered.  No service, modified service with limited touch and full-service only upon request and performed when the guest is not in the room.
  • Bed linen will not be changed daily, unless upon guest request. 
  • After check out, guest rooms will be left vacant for 24 hours, when occupancy allows. During this time, protocols of deep cleaning and sanitization will occur of linens and all surfaces and touchpoints (door handles, light switches, clocks, hangers) using chemicals suggested by the CDC.
  • Housekeeping requests for as-needed items items such as toiletries, towels, linens or additional coffee will be delivered without a Housekeeper entering the room. 
  • Turn down will be available upon request  
  • Refreshment center items are available upon request and will be delivered to guest room.  


Public Areas Housekeeping

  • Hand sanitizer or wipes will be provided to guests and staff members in public areas
  • Consistent rounds of sanitization and rigid protocols performed on an ongoing basis by staff members in personal protective equipment. This includes all high touch, solid surfaces, door handles, floors and elevators.  
  • Social space has been appropriately modified to conform with social distancing requirements. 
  • Each evening, public areas may also be sanitized with ozone generators or electrostatic fogging.


Restaurants, Bars and Lounges

  • Enhanced cleaning and sanitization guidelines have been implemented including but not limited to:
    • Proper use and care of required cloth face coverings for all staff members following CDC recommendations
    • Hand hygiene protocols include washing frequency, no bare hand contact with ready-to-eat food, use of hand sanitizer, and proper glove use
    • Sick staff members prohibited from the workplace
    • Heightened procedures and practices to clean and sanitize all surfaces
    • Food service facility managed by a certified food safety manager
  • All restaurants and bars have reduced seating to allow for appropriate social distancing between each table and chair.
  • Single-use menus and GR code menus available.
  • Buffets, guest self-service, and bars have been suspended until further notice.  Alternate food service options have been made available.


In-room Dining

  • Enhanced cleaning and sanitization guidelines have been implemented, including but not limited to:
    • Proper use and care of required cloth face coverings for all staff members following CDC recommendations
    • Hand-hygiene protocols include frequent washing, no bare-hand contact with ready-to-eat food, use of hand sanitizer and proper glove use
    • Prohibiting sick staff members in the workplace
    • Heightened procedures and practices to clean and sanitize all surfaces
    • Food-service facility managed by a certified food safety manager
  • Delivery outside of the room is available and offered to all guests


Outdoor Lounges

  • Outdoor lounges have reduced seating based on federal and state requirement of social distancing
  • Group size occupancy posted and enforced based on federal and state requirements of group gatherings to maximum number of guests


Banquets and Catering

  • Meeting and banquet rooms arranged to allow for appropriate social distancing between guests in all meetings and events, based on CDC and state recommendations.
  • Buffets, guest self-service, and bars have been suspended until further notice.  Alternate food service options are available.


Public Amenities

  • Ice and vending machines are unavailable, delivery available to guest room upon request
  • Complimentary coffee and tea not available
  • Print magazine and newspaper services have been discontinued throughout the property


Business Office

  • Business office is currently closed


Concierge

  • Available as normal, however phone calls are encouraged and preferred over in-person visits.