Lodging Safety Information

General Property Information

  • Enhanced cleaning protocols for social space and all functional areas, specifically focused on high-touch surfaces and using chemicals that are recommended by the CDC
  • Public spaces, such as the lobby, arranged to encourage and support appropriate social distancing as recommended by the CDC
  • Changes in breakfast offerings to guest preselection with room delivery of prepackaged items
  • Modified check-in and check-out processes to reduce guest and staff-member contact
  • Comprehensive hygiene and cleaning SOPs and training for all staff members
  • Sanitation stations available throughout the hotel

**We continue to monitor CDC recommendations and state protocols to ensure our guest and staff members safety**


Guests

  • Temperature checks for guests as they arrive by our guest services team
  • Follow all suggested signage of social distancing and occupancy guidelines, such as limiting the number of guests in an elevator at one time
  • Cloth face coverings offered to all guests upon check-in
  • All guests receive a one-time use, all-inclusive curbside DK dining menu
  • All Destination Kohler information of activities and Kohler Home purchases, including spa items, available on in-room tables


Arrival and Departure

  • Temperature checks for guests as they arrive by our guest services team
  • Modified check-in and check-out processes to reduce guest and staff-member contact
  • Visual awareness of social distancing
  • Cloth face coverings offered to all guests to wear should they choose
  • Breakfast buffet replaced by 3 breakfast options delivered at the guest’s time of choice. Options include hearty, healthy (with or without protein) or vegetarian


Transportation and Valet

  • Availability as “normal”
  • Social distancing seating (every other seat)
  • Sanitization in between each transportation
  • Shuttle staff members will have CDC recommended PPE


Guest Room Housekeeping

  • All unnecessary items removed from rooms such as decorative pillows, paper and pens
  • Housekeeping offerings modified to include limited-touch service unless specifically requested by guests
  • No entry of guestrooms for 24 hours after check-out at which point protocols of deep cleaning and sanitization are performed. Linens, all surfaces and touchpoints (door handles, light switches, clocks, hangers) cleaned with chemicals recommended by the CDC
  • Housekeeping “on-demand” options for items such as additional toiletries, towels, linens or additional coffee delivered without a Housekeeper entering the room


Public Areas Housekeeping

  • Hand sanitizer or wipes provided to guests and staff members in all public areas
  • Consistent rounds of sanitation and rigid protocols performed on an ongoing basis by staff members in PPE. This includes all high-touch, solid surfaces, door handles, floors, elevators
  • Social space has been appropriately modified to conform with social distancing requirements
  • Each evening, public areas may also be sanitized with ozone generators or electrostatic fogging


Breakfast

  • Buffets, guest self-service and bars have been suspended until further notice.  Alternate food service options are available
  • Enhanced grab-and-go offerings are available


In-room Dining

  • Enhanced cleaning and sanitization guidelines have been implemented, including but not limited to:
    • Proper use and care of required cloth face coverings for all staff members following CDC recommendations
    • Hand-hygiene protocols include frequent washing, no bare-hand contact with ready-to-eat food, use of hand sanitizer and proper glove use
    • Prohibiting sick staff members in the workplace
    • Heightened procedures and practices to clean and sanitize all surfaces
    • Food-service facility managed by a certified food safety manager
  • Delivery outside of the room is available and offered to all guests


Micro Market

  • Pre-packed food, beverage and needed sundries are offered in the Micro Market with intentional small quantities displayed. Only touch what you intend to purchase
  • Micro Market items may be ordered via a call to the front desk and delivered to guestroom by a staff member in PPE
  • Items may also be ordered from Woodlake Market and delivered directly to guestroom


Restaurants, Bars and Lounges

  • We are following the National Restaurant Association guidelines
  • Enhanced cleaning and sanitization guidelines have been implemented, including but not limited to:
    • Proper use and care of required cloth face coverings for all staff members following CDC recommendations
    • Hand-hygiene protocols include frequent washing, no bare-hand contact with ready-to-eat food, use of hand sanitizer and proper glove use
    • Prohibiting sick staff members in the workplace
    • Heightened procedures and practices to clean and sanitize all surfaces
    • Food-service facility managed by a certified food safety manager
  • All restaurants and bars have reduced seating to allow for appropriate social distancing between each table and chair
  • Single-use menus


Outdoor Lounges

  • Outdoor lounges have reduced seating based on federal and state requirements of social distancing
  • Group-size occupancy posted and enforced based on federal and state requirements of group gatherings to maximum number of guests


Banquets and Catering

  • Meeting and banquet rooms arranged to allow for appropriate social distancing between guests in all meetings and events, based on CDC and state recommendations
  • Buffets, guest self-service and bars have been suspended until further notice.  Alternate food-service options are available


Public Amenities

  • Ice and vending machines are unavailable. Ice delivery available to guestroom upon request. Vending items available in the Micro Market
  • Putting green is available to guests with appropriate social distancing


Business Office

  • Business office is currently closed Guests should contact the front desk for assistance, including printing documents


Resort Associate Requirements

  • Protocol for required wearing of cloth face coverings for all staff members
  • Staff members to follow guidelines for proper PPE usage
  • Temperature checks performed upon arrival to work
  • Staff members should stay home if they are not feeling well, and communicate their status to HR or their manager