Policies & Fees

Appointment Requirements, Seasonal & Holiday Restrictions, and Spa Usage Fees
Because demand for spa services is high, especially on weekends and holidays, we highly recommend appointments be made several weeks in advance. Resort lodging guests are encouraged to make spa appointments at the time lodging is reserved to ensure desired service times. 

Annual Spa Shutdown
Please note that the Kohler Waters Spa facilities and services will be unavailable for our annual maintenance for the dates of March 9-12, 2015.

Spa Usage Fees for Guests of the Carriage House: Use of spa amenities is complimentary after your 4pm check-in through your noon checkout. Use of the spa on Saturdays requires a minimum purchase of one service per person November through April. Additional holiday service restrictions apply, please see below.

Spa Usage Fees for Guests of The American Club and Inn on Woodlake:
Use of spa amenities requires a spa usage fee of $45 per person. The $45 Spa Usage Fee per person is waived Sunday through Friday with the purchase of one spa service. The $45 spa usage fee per person is waived Saturdays with the purchase of two spa services. To use the spa on Saturdays requires the purchase of two services November through April, one service May through October. No spa access available Sundays without the purchase of a service. Additional holiday service restrictions apply, please see below.

Spa Usage Fees for Non-Hotel Guests: Use of spa amenities requires the purchase of one spa service per person Sunday through Friday along with a spa usage fee of $45 per person. The $45 spa usage fee per person is waived if two or more spa services per person are purchased. Use of the spa on Saturdays requires an overnight stay at The American Club or Inn on Woodlake. Non-hotel guests are defined as those not having an overnight stay at The American Club or Inn on Woodlake. Spa usage fee prices are subject to change without notice. Additional holiday service restrictions apply, please see below.

Restrictions During the Holidays: An overnight stay at The American Club or Inn on Woodlake is required for guests visiting the spa December 24, 2014 through January 2, 2015; January 16-18, 2015 and February 13-15, 2015 -- To use Kohler Waters Spa on these dates, guests of The American Club and Inn on Woodlake are required to purchase two spa services per person per day. Carriage House guests are required to purchase one spa service per person per day. 


Spa Amenities
Spa amenities include:

  • Use of men's and women's respite rooms, each with lockers
  • Relaxation area
  • Showers
  • Plunge pool, whirlpool, steam room and sauna
  • Use of plush robe and sandals
  • Relaxation pool with waterfall
  • Rooftop deck with coed whirlpool and fireplace
  • Comfortable lounge areas
  • Fitness room
  • Complimentary snacks and beverages


Age Requirement
All guests must be at least 16 years of age to use Kohler Waters Spa services. 
 
Carriage House Guests
Club guest rooms are located in the Carriage House above Kohler Waters Spa. Accommodations in Club guest rooms include access to Kohler Waters Spa, continental breakfast, private guest check-in and concierge services as well as afternoon and evening refreshments. Use of the spa on Saturdays requires a minimum purchase of one service per person November through April, as well as select holiday dates, please see above.

Cancellations/Late Arrivals
If you need to cancel your spa appointment, please call at least 24 hours prior to the appointment time. Failure to do so will result in the full service rate charged to your account. If you are running late, the courtesy of a phone call is always appreciated. We will reschedule your appointment if possible. If we are not able to reschedule another appointment time, your services will begin as previously scheduled. Your arrival time will determine the length of your treatment time, which will end as scheduled so the next guest may begin promptly.

Use of Cell Phones
Technology Etiquette
To maintain relaxation and quiet within the spa and in consideration of all guests, talking on cell phones or use of camera feature is prohibited.


Gratuity
For your convenience, a 20 percent auto-gratuity will be added to service fees at check-in. No additional gratuities are expected or necessary. At the discretion of our guests, gratuities may be adjusted at any time.

Groups
We welcome groups. For a group of five or more desiring spa services and activities, please contact Kohler Waters Spa Group Coordinator at 866-928-3777 or 920-453-2845 (date restrictions apply).